Information we collect
To complete a reservation for any services provided by us, you’ll need to provide personal information including but not limited to your name, mobile number, email address, credit/ debit card information, bank account details, billing information, and a photo identity either in the form of an identity card or a passport.
Use of Personal information
We use your personal information to learn more about you for a seamless experience during your stay with Toojou. Your information may be used to notify you about changes or updates made to your reservation. It will be used to analyze usage trends and to improve the effectiveness of our promotional campaigns. We may share your information to third parties to provide you with special offers, technical support, and other information about related events, and to invite you to participate in surveys intended for brand research and development. We may be required to disclose your information to the Malaysian law enforcement should you fail to comply with laws, immigration regulations, or in the case of an accident or mishap that results in any injuries or death.
Debit/ Credit Card, Bank Account, Electronic Wallet
When making a reservation on our website, you are to provide payment details in the form of debit/credit card, bank account details, or electronic wallet details to secure the booking. By providing the information, you consent to us collecting fees made chargeable to your selected payment method when necessary.
Third Party Sharing
When visiting our website, cookies will be placed on your device to keep track of browsing pattern and to build a profile of how visitors use the website. You will be prompted with a cookies permission banner of which by continuing you agree to give us permission to collect and use any information from the cookies.
Should you decide to withdraw your consent to use your personal data, please contact us using the contact details below. Please note that if you withdraw your consent we may not be able to continue to provide you with the related services.
Please contact us using the following contact details if you have any questions or complaints regarding the usage of your personal data.
Address: 12, Jalan Masjid Lama Bandaran Berjaya, 88000 Kota Kinabalu, Sabah.